Frequently Asked Questions (FAQs)

All guests must be at least 10 years old to dive. They must also be comfortable in the water and able to carry 30 pounds on their back. A private instructor might be required if your child is less than 11 years old.

You cannot fly for at least 18 hours after your last scuba dive. However, most experts recommend waiting 24 hours to fly after a dive. If you’re arriving by plane, there are no restrictions on when you can dive.

Yes, you can cancel, but it must be at least 48 hours before your check-in time. You need to call our dive shop during normal business hours (7:00 am to 7:00 pm Hawaii time). We do not have a 24/7 email monitoring system; thus, we cannot accept last-minute (less than 48 hours of check-in time) email cancellations or change requests. Regardless of when the booking was made, individual divers within a group of four are eligible to receive a full refund with more than 48 hours cancellation notice. For groups of five or more divers and private charters, any schedule change or cancellation must be made 21 days prior to your departure date. Please plan your diving excursions accordingly. Cancellations and changes made less than the required amount of hours before check-in will not receive refunds. If you are late more than 15 minutes past the confirmed check-in time, your booking will be automatically canceled with no refund.

Our custom 25’ Force dive boat — the Submariner — is Coast Guard certified and can safely transport 12 divers per trip. However, we usually take no more than 10 total. Our 39’ Force named the Snoopy V is also Coast Guard certified and can transport up to 28 people. We typically don’t allow more than 16 divers on board that vessel. We limit our dive groups to six certified divers or four beginners per instructor. Small groups allow for more personal attention that enhances safety and the overall experience.